Privacy Policy

Capital Core Investments (“Capital Core Investments ”) is committed to protecting your personal information. This privacy policy will inform you as to how we collect, use, and look after your personal information and tell you about your privacy rights and how the law protects you when you visit our website (capitalcoreinvestments.com) including the portal and app (collectively ‘website’ for the purposes of this policy).

What this policy contains: This privacy policy describes the following important topics relating to your personal information (you can click on the links to find out more):

Your personal information and how we use it
How we collect your personal information
Legal basis for processing your personal information
Sharing your personal information
Marketing
International transfers
Your legal rights
Data security
Data retention
Links to other websites
Changes to this privacy policy
Contact details and how to make a complaint. 


Your rights to object: You have various rights in respect of our use of your personal information as set out in section 7. Two of the fundamental rights to be aware of are that:
1. You may ask us to stop using your personal information for direct marketing purposes. If you exercise this right, we will stop using your personal information for this purpose.
2. You may ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our, or another person’s, legitimate interest.

You can find out more information in section 7.

What you need to do and your confirmation to us: Please read this privacy policy carefully to understand how we may handle your personal information. By engaging with us in the ways set out in this privacy policy, you confirm that you have read and understood the entirety of this privacy policy, as it applies to you.

Your personal information and how we use it
Personal data, or personal information, means any information about a living individual from which that person can be identified. We refer to this as “personal information” throughout this policy. It does not include data where the identity has been removed (anonymous data).
Throughout this policy, we refer to both the website and the portal as the “website”.
We, or third parties on our behalf, may collect and use any of the following information about you:

1. your name including your title
2. your postal address
3. your email address
4. your telephone number
5.  your employment history
6. your financial details, including savings and salary
7. information necessary to complete the loan application process
8. information provided when you correspond with us
9. any updates to the information provided to us
10. personal information we collect about you or that we obtain from our third-party sources
The following information is created and recorded automatically when you visit our website:
1.  Technical information. This includes the Internet Protocol (IP) address used to connect your computer to the internet address; the website address and country from which you access information; the files requested; browser type and version; browser plug-in types and versions; operating system; and platform. We use this personal information to administer our website, measure the efficiency of our systems, and to undertake an analysis of the locations from which people access our web pages;
2. Information about your visit and your behavior on our website (for example, the pages that you click on). This may include the website you visit before and after visiting our website (including date and time), time and length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, traffic data, location data, weblogs and other communication data and information provided when requesting further service or downloads.

We will collect, use and store the personal information listed above for one or more of the following reasons:

(i) to allow you to access, use and make loan applications via our website
(ii) to receive inquiries from you through the website;
(iii) for improvement and maintenance of our website and to provide technical support for our website
(iv) to ensure the security of our website
(v) to recognize you when you return to our website, to store information about your preferences, and allow us to customize the website according to your individual interests; and
(vi) to evaluate your visit to the website and prepare reports or compile statistics to understand the type of people who use our website, how they use our website, and to make our website more intuitive. Such details will be anonymized as far as reasonably possible and you will not be identifiable from the information collected.


A word about cookies
(i) Some pages on our website use cookies, which are small files placed on your internet browser when you visit our website. We use cookies in order to offer you a more tailored experience in the future, by understanding and remembering your particular browsing preferences.
(ii) Where we use cookies on our website, you may block these at any time. To do so, you can activate the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our website or to use all the functionality provided through our website.
(iii) For detailed information on the cookies we use and the purposes for which we use them, please refer to our cookies policy here.

Aggregated data. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal information but is not considered personal data in law as this data will not directly or indirectly reveal your identity.

Special categories of data. We do not collect any Special Categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data) except in extreme circumstances such as death or a medical illness and only where we have notified you and there is a legal basis for us to do so.

Whatever our relationship with you is, we may also collect, use and store your personal information for the following additional reasons:

(a) to deal with any inquiries or issues you have about how we collect, store and use your personal information, or any requests made by you for a copy of the information we hold about you. If we do not have a contract with you, we may process your personal information for these purposes where it is in our legitimate interests for customer services purposes;

(b) for internal corporate reporting, business administration, ensuring adequate insurance coverage for our business, ensuring the security of company facilities, research and development, and to identify and implement business efficiencies. We may process your personal information for these purposes where it is in our legitimate interests to do so;

(c ) to comply with any procedures, laws, and regulations which apply to us – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others to comply, as well as where we are legally required to do so;

(d) to establish, exercise, or defend our legal rights – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others, as well as where we are legally required to do so; and

Further processing
Before using your personal information for any purposes which fall outside those set out in this Section 1 we will undertake an analysis to establish if our new use of your personal information is compatible with the purposes set out in this Section 1. Please contact us using the details in section 12 if you want further information on the analysis we will undertake.
How we collect your personal information
Most of the personal information we process is provided to us directly by you for one of the following reasons:

You have applied for one of our products;
You have created an account on our website;
You have completed online forms (including call back requests);
You have requested marketing information to be sent to you;
You have entered a competition, promotion, or survey;
You have interacted with us using social media;
You have applied for employment with us;
You are personnel at one of our school partners;
You have given us feedback or contacted us

We will also collect information from your devices (including mobile devices) and applications you use to access and use our website, portal, applications or services.

We may do this using cookie or similar technologies (described further below).

We may enhance the personal information we collect from you with information we obtain from third parties that are entitled to share that information, for example:

Technical data from analytics providers, advertising networks, and search information providers;
Contact, financial, and transaction data from providers of technical, payment, credit rating, and delivery services; and
Identity and contact data from publicly available sources including social media.


VISITORS TO OUR WEBSITE
Analytics
When you visit our website, we use third-party services to collect standard internet log information and details of visitor behavior patterns. We do this to find out such things as the number of visitors to the various parts of the site.

This information is only processed in a way that does not directly identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Cookies and similar technologies
Cookies can be managed via activating settings on your browser.
Cookies that are necessary for functionality, security, and accessibility are set and are not deleted by the tool.

You can read more about how we use cookies and similar technologies, and how to change your preferences, in our Cookie Policy.

Do Not Track
Our website is not currently configured to respond to Do Not Track signals sent by internet browsers.

Legal basis for processing your personal information
We consider that the legal bases for using your personal information as set out in this privacy policy are as follows: Where our use of your personal information is necessary in order to perform the contract we are about to enter into or have entered into with you.
Where our use of your personal information is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Our legitimate interests are to:-
– operate our website, portal, and app;
– carry out internal administration;
– perform data analytics and benchmarking;
– carry out direct marketing (where you are a business user or you have provided “soft opt-in” (see section 5 below);
– maintain automated backup systems;
– detect and prevent crime;

If we rely on our legitimate interests for using your personal information, we will undertake a balancing test to ensure that our legitimate interests are not outweighed by your interests or fundamental rights and freedoms which require protection of the personal information. You can ask us for information on this balancing test by using the contact details at section 12).

Where our use of your personal information is necessary to comply with a legal obligation.
Where you have given clear consent for us to process your personal information for a specific purpose. We may process your personal information in some cases for marketing purposes on the basis of your consent (which you may withdraw at any time after giving it, as described below LINK).
If we rely on your consent for us to use your personal information in a particular way, but you later change your mind, you may withdraw your consent by contacting us at privacy@capitalcoreinvestments.com and we will stop doing so. However, if you withdraw your consent, this may impact our ability for us to be able to provide our services to you.

Sharing your personal information
We may share your personal information with our group companies where it is in our legitimate interests to do so for internal administrative purposes (for example, for corporate strategy, compliance, auditing, and monitoring, research and development, and quality assurance).

We may share your personal information with the following third parties or categories of third parties:

Our service providers and agents or third parties which may process the information on our behalf (e.g. internet service and platform providers, payment processing providers, and identification verification providers);
Partners that may help us to provide you with the products, services, and information you have requested or which we believe are of interest to you;
Third parties to facilitate payment transactions;
Third parties for marketing purposes, including our referral partners;
Credit reference, credit reporting, and fraud prevention agencies;
To a third-party service provider for the purpose of obtaining or verifying a particular category of information, including for example your academic records, Graduate Management Admission Test (GMAT) score, and contact information;
To our service providers or Lenders’ service providers, whose services may include any part of the origination or lending process, operating the lending and collections business, or obtaining payments under the loan;
To a loan broker in the event that Capital Core Investments is not able to provide you with the Services you applied for, and Capital Core Investments reasonably believes that the loan broker may be able to help you obtain a loan;
For audit purposes and to meet obligations to any relevant regulatory authority or taxing authority; and
To search engines and social profile networks for advertising and marketing purposes.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

We will also disclose your personal information to third parties:
where it is in our legitimate interests to do so to run, grow and develop our business:
where you request or give your permission for us to do so;
to share and confirm the with a school or university details of your loan application(s) or loan/(s) with us;
if we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of such business or assets;
if substantially all of our or any of our affiliates’ assets are acquired by a third party, in which case personal information held by us will be one of the transferred assets;
where we transfer our agreement with you to a third party;
in our discussions with potential lenders or investors;
if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, any lawful request from government or law enforcement officials, and as may be required to meet national security or law enforcement requirements or prevent illegal activity;
in order to enforce or apply our terms of use, our terms and conditions for customers or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity; or
to protect the rights, property, or safety of Capital Core Investments , our staff, our customers, or other persons.

We may also disclose and use anonymized, aggregated reporting and statistics about users of our website and services for the purpose of internal reporting or reporting to our group or other third parties, and for our marketing and promotion purposes. None of these anonymized, aggregated reports or statistics will enable our users to be personally identified.

Save as expressly detailed above, we will never share, sell or rent any of your personal information to any third party without notifying you and, where necessary, obtaining your consent. If you have given your consent for us to use your personal information in a particular way, but later change your mind, you should contact us and we will stop doing so.

THIRD-PARTY PLATFORMS
Our website includes social media features, such as the Facebook “Like” button, and other widgets, such as the “Share” button or interactive mini-programs provided by third parties. These third parties may use cookies or other tracking technologies to collect data about you when you use our website. Please see the Cookie Policy for further information.

Where you respond to communications we post on third-party platforms (such as LinkedIn, Instagram, Facebook, Google, and Twitter), we may also share your information with those third parties in order to serve targeted advertising/content to you via the relevant third-party platform based on your profile/interests. Your information is used by the third-party platform provider to identify your account and serve advertisements to you. You can control what advertisements you receive via the privacy settings on the relevant provider’s platform and you should consult their help/support center for more information.

FRAUD PREVENTION AND CREDIT AGENCIES
In order to process your application, we may perform credit and identity checks on you with one or more credit reference agencies (“CRAs”). To do this, we will supply your personal information to CRAs and they will give us information about you. This will include information from your credit application and about your financial situation and financial history. CRAs will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information.

We will use this information to:
assess your creditworthiness and whether you can afford a Capital Core Investments loan or related service;
verify the accuracy of the data you have provided to us;
prevent criminal activity, fraud and money laundering for example, when:
– checking details on applications for credit and credit related or other facilities;
– managing credit and credit-related accounts or facilities; and
– checking details of job applicants and employees;
manage your account(s);
trace and recover debts; and
ensure any offers provided to you are appropriate to your circumstances.
We will continue to exchange personal information about you with CRAs while you have a relationship with us. We will also inform the CRAs about your settled accounts. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organizations by CRAs. Importantly, we will only be sharing information about your debt with us and your repayment thereof with CRAs in the jurisdiction that, according to our records, you are resident in. If you would like CRAs in other jurisdictions to also receive this information, you need to arrange that yourself.

When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders. The identities of the CRAs, their role also as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the CRAs are explained in more detail at the TransUnion website.

Any CRA we use for a search will keep a record of any search, and other lenders may use it to assess applications they receive from you in the future. As a general rule, we will give you at least 28 days’ notice of any decision to file notice on your credit reference file of any default by you in your obligation to make repayments. However, we may not always give you notice beforehand, for example, if an enforcement action is planned.
If you are attending a school in the United States or are a United States resident at the time of making the loan application, then the provisions relating to credit reference and fraud agencies, consumer reporting agencies, and fraud prevention services shall be set out in the loan agreement that we enter into with you and other legal disclosures that we provide to you.

Marketing
We may collect and use your personal information for undertaking marketing by email, telephone and post.
We may send you certain marketing communications (including electronic marketing communications) if it is in our legitimate interests to do so for marketing and business development purposes (where you are (i) a business user; or (ii) you have purchased services from us before, or have substantially entered into negotiations to purchase services from us (“soft opt-in”) or if you have consented to receive such electronic marketing information.
We will always obtain your consent to direct marketing communications where we are required to do so by law and if we intend to disclose your personal information to any third party for such marketing.
If you wish to stop receiving marketing communications, you can contact us by email at privacy@capitalcoreinvestments.com


Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal information:
Right of access: by making a Data Subject Access Request (“DSAR”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Right to update your information: This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us
Right to delete your information: This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request
Right to object: This enables you to prevent us from processing your personal information where we are relying on a legitimate interest (or those of a third party) or performance of a public task, and you want to object to the processing as you feel it impacts on your fundamental rights and freedoms. This is not an absolute right – in some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Right to stop marketing: You have an absolute right to ask us to stop using your personal information for direct marketing purposes. If you exercise this right, we will stop using your personal information for this purpose.
Right to restrict the use of your information: This enables you to ask us to suspend the processing of your personal information in the following scenarios:
-If you want us to establish the data’s accuracy;
-Where our use of the data is unlawful but you do not want us to erase it;
-Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims;
-You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Right to data portability: We will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated use of your personal information which you have provided consent for us to process or where we used the information to perform a contract with you.

If you wish to exercise any of the rights set out above, please contact us. We will consider all such requests and provide our response within a reasonable period (and in any event within one month of your request unless we tell you we are entitled to a longer period under applicable law). Please note, however, that certain personal information may be exempt from such requests in certain circumstances, for example, if we need to keep using the information to comply with our own legal obligations or to establish, exercise, or defend legal claims.
If an exception applies, we will tell you this when responding to your request. We may request you provide us with the information necessary to confirm your identity before responding to any request you make.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
Data security
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We will do our best to protect your personal information but we cannot guarantee the security of your information which is transmitted to our website, applications, or services or to any other website, applications, and services via the internet or similar connection.
Data retention
We will only retain your personal information for as long as reasonably necessary to fulfill the purposes we collected it for. The length of time for which we retain personal information depends on the purpose for which we collect and use it and/or as required to satisfy any legal, regulatory, tax, accounting, or reporting requirements, deal with a complaint or establish, exercise or defend our legal rights.
In some circumstances, you can ask us to delete your data, as set out above. In some circumstances, we will also anonymize your data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Links to other websites
Where we provide links to websites of other organizations, this privacy policy does not cover how that organization processes personal information. We encourage you to read the privacy notices on the other websites you visit.
Changes to this privacy policy
We regularly review our Privacy Policy and may change it from time to time. We will always update this Privacy Policy on our website and, where appropriate, notify you by email. Please check back frequently to see any updates or changes to our privacy policy.

Contact details and how to make a complaint

CONTROLLER’S CONTACT DETAILS
Capital Core Investments is the controller and responsible for your personal information, unless otherwise stated.
You are welcome to contact us by phone, email or post. More details can be found on our contact us page.

Full name of legal entity:
Capital Core Investments
Business address:
1910 Pacific Ave. Suite 2000 PMB 1527
Dallas, TX 75201
Telephone number: 888-521-6577

DATA PROTECTION OFFICER’S CONTACT DETAILS
If you have any questions about this privacy policy, including any requests to exercise your legal rights, you can contact our DPO at:

Email address: customerservice@capitalcoreinvestments.com

COMPLAINTS
Capital Core Investments (“Capital Core Investments ”) is committed to protecting your personal information. This privacy policy will inform you as to how we collect, use, and look after your personal information and tell you about your privacy rights and how the law protects you when you visit our website (capitalcoreinvestments.com) including the portal and app (collectively ‘website’ for the purposes of this policy).
however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
The practices described in this privacy policy statement are current as of March 2023.